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Verify bot ID/API key pairing, allowed domains, and script placement before </body>.
Support
Use this page to route incidents quickly: docs for setup, status for live health, and contact support for account-specific investigation.
Verify bot ID/API key pairing, allowed domains, and script placement before </body>.
Check bot runtime status, remaining credits, and recent errors in analytics/usage surfaces.
Confirm file processing completion and re-embed if source content changed.
Validate key activity state, domain restrictions, and rate-limit configuration.
Start with Getting Started in docs, then Bot Guide, then SDK setup.
Include bot ID, key name, expected behavior, actual behavior, and timestamps.
Use the Status page for current platform health notes.